Making an insurance claim

Step 1
Phone your insurer as soon as possible. You will need to inform them of the collision during the time period set out on your policy, which can be anything from two days to two weeks.
Step 2
Inform your insurance company about all collisions, even if you don’t want to make a claim.
Step 3
If the collision involved another driver, you would need to provide your insurance company with:
- Their name, address and contact details
- Their vehicle registration number
- Their insurance details
You will also need to provide your insurer with details of the collision - this is where those notes, photos and sketches come in handy.
If possible
You should also provide your insurer with the details of any witnesses who are able to support your claim.
What happens now that I’ve made a claim?



