Insurance fraud cuts across every type of insurance
At one end of the spectrum, fraud may be committed by opportunists, where people encounter an opportunity within their everyday lives to invent or exaggerate a claim or to deliberately provide false information when applying for insurance. At the other end, there are highly organised criminal gangs, for example fraudsters involved in ‘crash for cash’ motor fraud scams.
Insurance fraud is a serious crime which can result in serious consequences for fraudsters, who may find their future job prospects impacted, find it harder to acquire insurance and other vital financial services, obtain a criminal conviction and even face the prospect of imprisonment.
Insurance fraud also impacts on society at large as valuable public resources, such as those in the NHS and courts, are spent on dealing with fraudulent cases. Consequently, honest policyholders pay higher insurance premiums as the costs of fraudulent claims are passed on to customers.
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Insurance fraud myths busted
They aren’t ‘proper’ criminals
Insurance fraud is a serious crime which can result in serious consequences for fraudsters, who may ultimately obtain a criminal conviction and even face imprisonment. Insurance fraud is often used to fund the wider activities of criminal gangs which may be linked to serious organised crime such as drug dealing, burglary or terrorism.
It doesn’t harm anyone
Insurers incur costs in investigating suspected frauds, which also impacts on their ability to deal with genuine claims quickly. For honest customers, this leads to higher premiums. Insurance fraud is also known to fund and facilitate other serious crime such as money laundering and in some cases, such as staged motor crashes, puts people’s lives at risk.
It is easy to commit
Tackling insurance fraud remains a strategic priority for the insurance industry and insurers continue to strengthen their systems and controls against all types of fraud. Opportunistic fraudsters, who do not consider the risk factors and concerns about getting caught, often suffer additional consequences beyond the sentence they receive, including an adverse family reaction, financial consequences and the stigma involved in being categorised as an offender.
There are no serious consequences
Committing insurance fraud has long and serious consequences. Fraudsters could face criminal prosecution and a prison sentence. At the very least, they can expect to find it harder to get, and pay more for, insurance in the future. Known fraudsters may also find it more difficult to obtain credit and other financial products.
I can save money on my car insurance by putting it in someone else’s name
This is fraud! If you falsely declare a ‘named driver’ as the ‘main driver’ to bring the premium down because they are a lower-risk driver than you, you are committing a type of fraud known as ‘fronting’.
The police won’t act on insurance fraud
In the UK, a specialist police unit has been established to tackle insurance fraud. The Insurance Fraud Enforcement Department (IFED) is funded by the Association of British Insurers and is committed to make the country a hostile environment for people who commit insurance fraud.
Nobody will find out if I lie on my application form
If you fail to disclose or misrepresent information at the application stage, this is insurance fraud. Even just making a few ‘tweaks’, such as saying your car is kept on a driveway when it is actually kept on the road, could be enough to invalidate your policy
Nobody will find out if I make a fraudulent claim
Insurers are committed to doing everything they can to detect, disrupt and prosecute fraudsters. They are becoming increasingly effective at sharing intelligence and information to fight fraud at every level. Advanced analytical software helps insurers proactively identify cross-industry patterns and alert the industry to fraudulent networks.
In addition to improving their own anti-fraud systems, insurance firms fund industry initiatives, including:
- The Insurance Fraud Bureau (IFB), a not-for-profit organisation that leads the industry's collective fight against insurance fraud
- The Insurance Fraud Enforcement Department (IFED), a specialist police unit dedicated to prosecuting insurance fraudsters
- The Insurance Fraud Register (IFR), an industry-wide database of known insurance fraudsters


Resources
Discover our guides, reports, free-to-use tools and download our data release schedule
Reporting insurance fraud
Insurance fraud is not a victimless crime. Fraudulent claims drive up prices for honest customers and make your insurance more expensive. By reporting fraud you can help us identify fraudsters and, with the support of regulators and police, bring them to justice.
If you suspect someone of insurance fraud report them to the Insurance Fraud Bureau (IFB) Cheatline by calling 0800 422 0421 or by filling out a form on the IFB’s website. Further information on how to report fraud.
FAQs
What is crash for cash?
Crash for cash scams are run by fraudsters who stage accidents, sometimes with innocent road users, to profit from fraudulent insurance claims. If you are a victim or believe you have been targeted, read our advice.
What is ghost broking?
Ghost broking is typically carried out in one of three ways:
- Forging Insurance Documents
- Falsifying Details to Lower Premiums
- Taking Out and Cancelling Genuine Policies
Protect yourself from Ghost Broking with our advice.
What is paid ad spoofing?
This is when scammers use paid advert spoof websites to appear at the top of search engines, usually to trick drivers into thinking they will be directed to the website of the genuine insurer. Find out what paid ad spoofing can look like and how to protect yourself with our advice.


